![]() We all know the saying \"You GET WHAT YOU PAY FOR\" Although, you can pay a higher pay for quality service or a merchandise but it still does not guarantee you full satisfaction. When any elements are lacking there are reservations for questions. The general public relies and expects any company to render a level of professional service to include reliability and craftsmanship that reflect the company. There is perhaps no valued and deeply cherished position than to provide quality professional customer service to the general public. "Customer service is vital to a company's survival as well as image. I will continue to advocate for unfair practices by Etsy for myself and other sellers until Etsy closes my shop and leaves me alone.\u00a0" Honor my no return policy and close my shop forever. Etsy is still trying to charge my account over $1,000. In the process I injured my leg and ended up in the hospital.\u00a0 \r\nI do not want to do business with Etsy. When I returned home, I had to liquidate my stock and send everything to auction. ![]() Etsy closed my shop.\u00a0Etsy closed my shop while I was out of state due to a mandatory hurricane evacuation mandate. After a few weeks since I had no further communication with the seller, Etsy said that I was required to send a refund and pay for return shipping. ![]() He followed up with Etsy and said there was a tear in the back. I told him I do not accept returns, and the garment had no issues other than what I explained in the listing as well as photos. His complaint was that it was not what he expected and the lining was a little faded. The buyer never contacted me, he went to Etsy and filed a \"Customer Protection Program\" complaint. I did not hear from the customer for three weeks. I sold the garment, packed it, insured it and shipped it. The buyer loved it as we communicated before the sale. I sold an antique Qing Dynasty robe that was over 100 years old. Certain wear and tear was pointed out in each listing as appropriate. Each listing explained that old items are not new items. I had a no return policy, but would consider a dialog if I had made a mistake, sent the wrong item in error, or if the customer had a similar issue.
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